This Agreement creates binding legal obligations on you. If you do not agree to any of the terms of this Agreement, please do not access JOOS’ Portable Charger Sharing Platforms, use any of the services offered through our Platforms or register an account for such services. You acknowledge that you have carefully read and understand the terms of this Agreement.
1. JOOS offers portable charger sharing services through various electronic platforms, applications (including on iOS and Android operating systems) (“JOOS portable charger Sharing Platforms” or “Platforms”). In accessing the Platforms, using the services and portable chargers provided through the Platforms, or registering an account for such services, you agree to accept the terms of this Agreement.
2. JOOS’s services aim to facilitate mobile phone charging experiences, enabling users to charge their mobile devices anywhere. Through innovative use of the sharing economy, the Platforms aim to mobilise existing portable chargers and improve the efficiency of portable charger usage. We hope that the Platforms will enable users to keep their mobile devices charged in an environmentally friendly way.
3. If you have any questions regarding any aspect of this Agreement or our services, you may contact our customer service staff at email@example.com
4. Payment processors: We work with payment processors such as Nayax to help process debit or credit card transactions and other payment methods made through the Services. These payment processors will store certain information about you. Please refer to their privacy policies to learn more about how they use your Personal Information.
2. The clauses and paragraph headings of this Agreement have been inserted for ease of reference and do not affect or limit the construction or interpretation of the terms of this Agreement.
1. Contracting Parties
1. This Agreement is entered into between you and the operator of the Platforms in the country where you are enjoying the services offered through the Platforms.
2. The Platforms, and the services offered through the Platforms, are currently available in the UK, Ireland, Portugal & Spain
3. We, Silcs Solutions Limited trading as JOOS, a company incorporated in England and Wales with company number 11676869 and whose registered office is at B03, Bourbon Studios, The Biscuit Factory, 100 Drummond Road, SE16 4DG, are the current operator of the Platforms, and the services offered through the Platforms, in the UK, Ireland and Portugal. All references in this Agreement to “we”, “us”, “our” or “JOOS” is a reference to Silcs Solutions Limited. Subject to us posting a notice on our website, we may at any time transfer or assign our rights and duties under this Agreement to any third party we deem fit.
2.2.2 Our Usage Rules set out specific rules and instructions concerning:
(a) how you may share our portable charger through the Platforms;
(b) your use of the portable charger provided through the Platforms; and
(c) the charges for your use of the portable charger.
Our Usage Rules also include country specific rules applicable to your use of the portable chargers and the services offered by the Platforms. You are required to pay close attention to these rules and comply with them.
2.2.4 Additional terms may apply to certain specific services offered through the Platforms. Such terms will be made known to you and you are required to accept those additional terms before using those specific services. In the event of any conflict between this Agreement and those additional terms, the additional terms will prevail.
3.1 User Qualification.
You warrant and represent that you are at least 13 years of age, and have the requisite mental and legal capacity in accordance with the applicable laws of your jurisdiction to enter into this Agreement and use our services. If you are below the age of 18 or lack the requisite capacity, you must obtain your parent or guardian’s permission to use our services, and your parent or guardian may in accordance with applicable laws be responsible for your acts or omissions in relation to your access of the Platforms or use of our services.
3.2 User Account
3.2.1 You are required to register for a user account (“Account”) through the Platforms before any use of our services. You acknowledge and agree that the information you provide during the user registration process is accurate and complete, and you shall promptly notify us of any changes to the information.
3.2.2 All applications for user accounts are subject to approval at our sole and absolute discretion. We reserve the right to reject any application and, if accepted, terminate any user account, and/or to deny access to the Platforms or our services, at our sole and absolute discretion and without assigning or providing any reasons.
3.2.3 The Account you create following the registration process shall be personal to you. You may not transfer your Account to anyone else, nor permit or assist others to use the Service through your Account, except for those individuals or businesses that have been expressly authorized by us to create accounts on behalf of their employers or customers. You agree to assume all liability arising from the access or use of your user account by another person.
3.2.4 After successfully completing the User registration process, you may start using the Service through the Platform in accordance with this Agreement.
3.2.5 We reserve the right to suspend, deny or revoke your access to your Account, the Platform and/or the Service at any time and at our sole discretion. If you are suspended, or have been denied or had your access revoked you may lodge a User complaint in accordance with the procedures set out in this Agreement.
3.3 Management of Personal Information
3.3.1 In connection with your user account, you are required to provide information (including personal information such as your name, personal mobile numbers, email) to us in accordance with instructions given through the Platforms. You warrant that all information that you provide to us is accurate, true and complete.
3.3.2 You are responsible for ensuring that information provided to us remains accurate and complete. You will update any changes to such information promptly. We may if required or in accordance with applicable laws check and verify the information you have provided to us. You will cooperate and extend to us any assistance that we may require for such checks and verifications.
3.3.3 You are responsible for all loss and damage (whether caused to us or any other person) arising from inaccurate, false or incomplete information provided to us.
4.1 You are responsible for the security of your Account details, including your login identification and password(s). Please ensure that you log out at the end of each session when using the Website and leave the Platform following the correct steps. If you disclose your Account information you may be responsible for any losses and consequences of such acts.
4.2 Your Account may only be used by you and may not be shared with any other person. You agree:
(a) to keep your Account details private at all times;
(b) to keep the login verification code to your Account safe and confidential;
(c) not to transfer any part of your Account (e.g., address book) to anyone else; and
(d) to comply with all applicable laws and the terms and conditions in this Agreement in connection with your Account.
4.3 You will ensure that your Account details are protected and not disclosed to any other party. You will comply with security measures that we may, from time to time, direct relating to your use of the Platforms. Prior to the time when you report lost or stolen account details to us, you are responsible for all loss and damage arising from your disclosure of your Account information, or any electronic threats, attacks or fraudulent activity resulting from your failure to safeguard the security of your Account details.
4.4 All activities conducted through your Account (including but not limited to the use of the portable chargers, return of the portable chargers, user communications, etc.) is deemed to be conducted by you. You are responsible for all activities conducted through your Account regardless of whether such activities are carried out with your consent or knowledge or otherwise.
4.5 You must notify us immediately at firstname.lastname@example.org if you suspect or are aware of any unauthorised access to or use of your Account. You acknowledge and agree that a reasonable amount of time is required for us to investigate and take any action relating to your issue. Until our investigations are complete, you continue to be responsible for all activity conducted through your Account.
4.6 Protecting personal information of our customers is important to us. Personal information of other users may be disclosed or made available to you by other users through the Platforms. You agree that you will keep confidential and will only disclose or use such information for the purposes for which such information was disclosed to you.
OWNERSHIP AND INTELLECTUAL PROPERTY
5.1 All copyrights, trademarks, tradenames, logos, service marks and other intellectual or proprietary rights in the Platforms (including page titles, graphics, icons, scripts, source and object codes) belong to us or our licensors, and may not be reproduced, distributed, sold, used, modified, copied, imitated or used in whole or in part without our prior written consent and nothing in this Agreement shall operate to transfer any intellectual property rights in and to the Platform or any other intellectual property rights owned by us or our licensors to you. You acknowledge and agree that, without the express written authorisation of the owner of such intellectual property rights, you may not use, modify, rent, let, sell, transmit or otherwise violate the above intellectual property rights (such as reverse engineering, decompiling).
5.2 You represent and warrant that you have full ownership of all intellectual property in any text, pictures, information or other content that you may provide to or release on the Platforms (“User Content”). You agree that you will only provide content that does not violate any applicable laws and/or infringe the intellectual property or proprietary rights of any other party. Otherwise, you will be solely responsible for all related liabilities. We may in our sole and absolute discretion delete, edit, remove or conceal from the Platforms, the whole or any part of the content or information provided by you. You agree to indemnify us for any claim by a third party due to your breach of this clause 5.2. By uploading, posting, transmitting, sharing or providing User Content on the Platform, you automatically grant, and you represent and warrant that you have the right to grant, to us an irrevocable, perpetual, non-exclusive, transferable, royalty free, worldwide right and license to use, copy, publicly perform, publicly display, sublicense, reformat, translate, excerpt, distribute, modify, prepare derivative works of, or incorporate into other works any User Content for any purpose (commercial, advertising, or otherwise).
5.3 If you provide any suggestions for changes, improvements or other feedback about JOOS and/or our services, (“Feedback”) we may use your Feedback for any purpose (including marketing or other commercial purposes) without obligation or payment of any consideration. You agree to assign to us all rights, title and interests (including intellectual property rights) in and to your Feedback.
(a) You may terminate your license by deleting certain content you have provided or closing your account on the Platform, unless it takes some time to remove the content from the backup system and other systems.
(b) We will not use your content to advertise other products and services (including sponsored content) without your consent.
(c) We shall obtain your consent if we intend to grant others the right to release your content outside the Platform.
(d) We may edit your content and adjust its format (such as translating it, modifying the font, layout or file name or removing metadata), but we will not modify its meaning.
(e) With regard to any suggestion or other feedback about the Service you submit, you agree that we may (but are not obliged to) use and share such feedback for any purpose without any compensation to you.
(f) In holding and processing your content we will comply with the requirements of the Data Protection Act 2018 and other applicable laws.
6.1 You may access and use the Platforms by downloading, installing and using our applications (such as independent software products, mobile applications or browser plug-ins or by using our card payment terminals) (“Applications”).
6.2 In order to improve, enhance and further develop the features of such Applications, we may from time to time provide upgrades, updates and patches to these Applications. You agree to download and install such upgrades, updates and patches and to only use the latest version of the Applications, or such other versions as we may direct and we will not be liable for any losses you incur in circumstances where you have not installed such upgrades, updates or patches.
6.3 We grant you a limited, royalty-free, non-exclusive, personal, revocable and non-transferable, license to download and use the Applications for your own personal, non-commercial purposes, subject to your compliance with this Agreement.
6.4 The Applications are licensed, not sold, to you. You may use the Applications only as permitted by this Agreement. You may not, and will not permit any other party to:
(a) modify, adapt, improve, enhance, alter, translate or create derivative works of the Applications;
(b) use or merge the Applications, or any component or element thereof, with other software, databases or services not provided or approved by us;
(c) sublicense, distribute, sell or otherwise transfer the Applications to any third party;
(d) use the Applications as a service bureau, or lease, rent or loan the Applications to any third party;
(e) reverse engineer, decompile, disassemble or otherwise attempt to derive the source code or structure of the Applications, or decrypt the Applications;
(f) interfere in any manner with the operation of the Applications;
(g) circumvent, or attempt to circumvent, any electronic protection measures in place to regulate or control access to the Applications;
(h) create a database by systematically downloading and storing the Applications;
(i) use any robot, spider, site search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine”, “crawl” or in any way gather the Applications or reproduce or circumvent the navigational structure or presentation of the Applications without our express prior written consent;
(j) use the Applications for any commercial purposes; or
(k) violate any applicable laws, rules or regulations in connection with your access or use of the Applications.
You agree not to develop, distribute or sell any software or other functionality capable of launching, being launched from or otherwise integrated with the Applications. You may not remove, alter or obscure any copyright notice or any other proprietary notice that appears on or in the Applications.
6.5 We may change the Applications, Platforms or the portable chargers to reflect any changes in relevant laws and regulatory requirements.
7.1 When accessing the Platforms or using our services, you agree that you:
(a) will ensure that you conduct yourself in compliance with all applicable laws and regulations, including but not limited to laws and regulations on data protection, intellectual property protection, taxation;
(b) will ensure that you treat any equipment provided (including portable chargers) with appropriate care in accordance with the Usage Rules (as set out below), and treat our staff and other users with respect;
(c) are responsible for obtaining and maintaining all telecommunications, broadband, and computer hardware, equipment, and services needed to access and use the Platforms or the Applications, and for paying all charges related thereto; and
(d) will only use such Platforms for personal, non-commercial use.
7.2 When accessing the Platforms or using our services, you agree that you will not:
(a) access the Platforms or use our services if we have suspended you from doing so;
(b) without our consent, rent, lease, sell, resell or otherwise monetise or commercialise the Platforms, our services or the portable chargers provided through the Platforms;
(c) use our services or portable chargers except through the Platforms;
(d) remove, alter, or obscure any advertisements that may be found on the Platforms; and
(e) assist or encourage any conduct in violation of this Agreement.
LIMITATION OF LIABILITY
8.1 We make no warranty or representation as to the accuracy, reliability, availability or quality of our services, or that the Platforms are error-free, uninterrupted or available at any times. There may be circumstances where our services may be interrupted, delayed or unavailable, including but not limited to planned maintenance, upgrades, urgent repairs and failures of communication links and/or equipment. We are not responsible or liable to you for any loss or damage howsoever arising in the event that our services are defective, interrupted, delayed or otherwise unavailable. Notwithstanding the above, in the event of any incorrect deductions, calculation or accounting of the service fees charged to your account, you may contact us at email@example.com. After the completion of our investigations, as your sole and exclusive remedy, we may correct the service fees charged to your account and provide you with a refund.
8.2 We make no warranty or representation that the information or content you obtain from or through the Platforms is correct and reliable in any circumstance. Information and content available on or through the Platforms may be provided by other users and may be inaccurate, incomplete, outdated, misleading, illegal, offensive or harmful. We are not responsible or liable for any information or content you obtain from or through the Platforms and whether from other users or otherwise, and any loss or damage arising from your use of or reliance on such information or content.
8.3 We make no warranty or representation that the portable chargers provided to you through the Platforms are operable or safe for operation, or that they will satisfy any of your expectations on quality or technical specifications. The portable chargers provided to or selected by you are shared from other users or authorised for use by other third parties, and may not be owned by us. You are responsible for checking the portable chargers provided to or selected by you to ensure that you are able to operate the portable chargers and that it is safe for operation. We are not responsible or liable for any loss or damage arising from any defects in the portable chargers provided to or selected by you, or your operation and use of such portable chargers.
8.4 For the avoidance of doubt, notwithstanding anything else, you acknowledge and agree that:
(a) Our portable charger is a device that may malfunction even if properly maintained or inspected before use, and that using a portable charger carries inherent risk of causing injury to yourself, others or damage to property that cannot be avoided entirely even if proper precautions are taken. By using portable chargers, you agree to assume all risk, responsibility and liability in respect of any such injury, damage, loss or cost caused whether to yourself, others or any property.
(b) You are responsible for the use of the portable charger and the services provided through the Platforms and shall remain responsible for all decisions related to such use.
(c) We have no control over and shall have no responsibility regarding your use of any portable charger, nor any obligation to indemnify you for any third-party claim arising from or in connection with your use of any portable charger.
8.5 We make no warranty or representation that
(a) the Applications are free of viruses or other malicious component;
(b) the Application will operate or function on your computer or mobile device or operating system;
(c) there will be no damage to your computer or mobile devices, or
(d) loss of data when you download, install or acquire any information through the Applications.
We do not provide any data backup or storage services and have no obligation to preserve or maintain any content or information whether provided by you or others. You agree to back up your data and not to rely on us to backup or store your data. We are not responsible or liable for any damage to your computer or mobile device, or loss or corruption of your data caused by the Applications or any virus or other malicious component that you may encounter when accessing, installing or using the Applications.
8.6 The Platforms may contain links to third-party websites or applications. You may also permit these third-party websites or applications to associate with your user account with us and access your user account information. Your use of any third-party websites or applications is strictly at your own risk and subject to such other terms as may be imposed by these third parties. We do not monitor, control or endorse, and are not responsible or liable for such third-party websites and applications and your access and use of such third-party websites and applications.
8.7 We are not responsible or liable for the behaviour of our users including any offensive, inappropriate, obscene, illegal or any other uncomfortable content or information provided by our users that you may encounter on the Platforms. We are not obligated to assist you to moderate or participate in any dispute between you and other users.
8.8 We shall not be liable to you or any other party for any indirect, special, consequential or punitive losses (including loss of opportunity, reputation, profits or income) in relation to this Agreement, your access and use of the Platforms and the portable chargers and services offered through these Platforms, regardless of the form of action whether in contract, tort, product liability or otherwise, even if we have been advised of the possibility of such damages.
8.9 In any proceedings against us, you agree not to seek any injunctive or similar relief that may prevent or restrict us in developing or conducting the operations of the Platforms and the services offered through these Platforms.
8.10 The Platforms, the services offered through these Platforms, and the portable chargers provided to or selected by you, are provided on an “as is, where is” and “as available” basis. Save for the warranties in this Agreement or other express warranties made by us in writing, we make no warranties or undertakings in any form whether express or implied, including but not limited to merchantability, fitness for any particular purposes, accuracy and non-infringement.
8.11 To the extent that we are liable to you, our cumulative aggregate liability to you in relation to this Agreement and the subject-matter of this Agreement shall not for any reason exceed the lesser of the following:
(a) the aggregate amount you have paid to us in connection with the services offered through the Platforms in the one (1) year period preceding the occurrence of the liability; or
(b) GBP 100 (One Hundred Pounds Only).
This limitation applies to all causes of action in the aggregate regardless of the number of actions or claims and including, without limitation, breach of contract, breach of warranty, negligence, misrepresentations, strict liability, and other torts.
8.12 Where the applicable laws in any jurisdiction limits or restricts the exclusion or limitation of certain liabilities, the limitations and exclusions set out in this Agreement shall apply to the maximum extent permitted by the applicable laws. Liability for death or personal injury caused by our negligence is not excluded.
REMEDIES FOR BREACH
9.1 If you are in breach of any of the terms of this Agreement, we may without further reference or prior notification to you, and in addition to any other rights and remedies that we may have:
(a) suspend or terminate your access to the Platforms, the services offered through these Platforms, and your right to use the portable charger;
(b) deduct and set-off the funds in your user account against any monetary loss, damage or compensation due from you to us; and
(c) terminate this Agreement.
9.2 You agree to indemnify, defend and hold harmless us and our related companies (and our respective management staff, directors, agents and employees) from and against all statutorily penalties, claims, actions, liabilities, losses, expenses, damages and costs (including court costs and solicitors’ fees on a full indemnity basis) arising out of or related to:
(a) your access, use, or misuse of, the Platforms, any portable chargers which you share through the Platforms, any portable chargers provided to or selected by you and the services offered through these Platforms;
(c) the content and information directly or indirectly provided by you through the Platforms, including any claims that the content and information infringe or misappropriate any intellectual property or proprietary rights;
(d) any death or bodily injury or damage, loss or destruction of any real or tangible property arising from any portable chargers which you share through the Platforms, your use or misuse of any portable chargers provided to or selected by you, and your use or misuse of the services offered through the Platforms; and
(e) any fines or other penalties imposed by a regulator or court of competent jurisdiction from your use or misuse of any portable chargers provided to or selected by you, and your use or misuse of the services offered through the Platforms.
9.3 We are entitled to terminate this Agreement immediately and to recover any loss and damage suffered (including economic loss and damage to goodwill and reputation) if you provide any gift or consideration of any kind (including physical goods, cash, cash equivalents, labour services, travel, etc.) as an inducement or reward to our employees or consultants for doing or forbearing to do or for having done any action in relation to this Agreement.
10.1 We may in our sole and absolute discretion without prior notice at any time and from time to time, temporarily or permanently, in whole or in part, modify, update, upgrade, suspend or discontinue the Platforms or any information, services, contents, products or features offered through the Platforms.
11.1 Any notifications that we are required to provide to you in accordance with this Agreement or in connection with your access and use of the Platforms and our services may be provided through any of the following means:
(a) publishing announcements on the Platforms;
(b) site messages, pop-up messages or pushed messages on the Platforms; and
(c) e-mails, text messages, mails sent to the contact details you have provided.
11.2 You consent to us contacting you using auto-dialling or pre-recorded phone calls or messages to the contact numbers provided by you, for the purposes of
(a) providing you with information on your user account;
(b) resolving errors associated with your user account;
(c) resolving any disputes;
(d) processing payments;
(e) conducting surveys and questionnaire; or
(f) managing your relationship with us or to provide services to you.
11.3 Your correspondence and communications (including telephone conversations) with us may be monitored and/or recorded for purposes of archiving, quality control, staff training, or risk management.
12.1 User Termination. You may at any time terminate this Agreement by deleting your account in our app or contacting our customer service staff at firstname.lastname@example.org.
12.2 Our Termination. We may at any time terminate this Agreement and discontinue the Platforms and our services, without cause or prior notification to you and without incurring any liability to you in respect of such termination.
12.3 Effect of Termination. The termination of this Agreement does not affect any accrued rights and remedies that we may have against you. Upon termination:-
(a) we may remove or deny you access to the Platforms, your user account (including any information in your account), and your use of our services;
(b) we may continue storing any information that you have provided for such period of time as may be necessary for our legal and business purposes;
(c) you must return all charging devices to the charging stations and delete all Applications provided to you by us for the purpose of providing the services; and
(d) you must pay any outstanding balance on the date of termination to us within 14 days of termination.
Clauses intended to survive the termination of this Agreement, including Clauses 5, 6.3, 6.4, 8 and 9.2 shall survive the termination of this Agreement.
13.1 We shall undertake basic security obligations in accordance with law, but we will not be responsible for any loss, damage, default or failure which is shown to be due entirely to causes beyond our control including but not limited to failure of information network equipment, connection failure, failure of computer, communication or other system, power breakdown, strikes, riots, fire, flood, windstorm, explosion, war, government actions, changes of laws, regulations, administrative provisions and other rules, orders of judicial or administrative authorities or acts of God.
14.1 Applicable Law. This Agreement shall be governed by, and construed in accordance with, the laws of UK. The courts of England and Wales shall have exclusive jurisdiction for any dispute arising from this agreement.
14.2 Non-Partnership. Nothing in this Agreement shall be deemed to constitute a partnership, or constitute any authorisation, cooperation, agency relationship between you and us.
14.3 Jurisdiction. In the event of any dispute, you should first contact us by registered mail setting out the information about the dispute, including the nature and basis of your claim and the remedy you seek. If any dispute cannot be resolved through discussions within thirty (30) days of the dispute arising, either party may:
(a) refer the dispute to be finally resolved by arbitration administered by the London Court of International Arbitration (LCIA) in London in accordance with the arbitration rules of LCIA for the time being in force, which rules are deemed to be incorporated by reference in this Clause; or
(b) refer such dispute to the courts of England and Wales.
14.4 Waiver. No delay, indulgence or omission in exercising any right, power or remedy by us under this Agreement or by law shall operate to impair, or be construed as a waiver of any right, power or remedy that we are entitled to.
14.6 Severability. In the event that any term, condition or provision of this Agreement or the application of any such term, condition or provision shall, to any extent, be held by a court of competent jurisdiction to be wholly or partly illegal, invalid, unenforceable or a violation of any applicable law, statute or regulation of any jurisdiction, the same shall be deemed to be deleted from this Agreement and shall be of no force and effect; whereas the remaining terms and provisions of this Agreement shall remain in full force and effect as if such term, condition and provision had not originally been contained in this Agreement.
14.7 Assignment. You shall not assign any of your rights or obligations under this Agreement without our prior written consent.
14.8 Third Parties. A person who is not a party to this Agreement shall have no right under the Contracts (Rights of Third Parties) Act (1999) to enforce any term of this Agreement.